Support
StreamAscent IPTV is built and supported by one independent developer. Start here — most problems have a quick answer.
A channel, stream or guide looks wrong
Channels, streams and guide data come from your provider, not from the app. If one is missing, down or mislabeled, your provider is the one who can fix it.
I can’t sign in
Check the server URL, username and password step by step, or paste the link your provider sent.
Open the setup guideSomething in the app isn’t working
Look for your question in the FAQ, then write to us. Every message is read.
Browse the FAQ
Contact us
Fastest: in the app, open Help and feedback → Send feedback. It writes the email for you and can attach diagnostics — your provider password is removed first, and you see everything before you send it.
support@streamascent.com
There is no contact form on purpose: this site collects nothing. Your email is used only to answer you.
What to include
- What you were trying to do and what happened instead
- Your device and OS version (“iPhone, iOS 26.0”)
- The app version (Settings → About)
- Whether it happens every time
- Never your provider password or a link that contains it
This is a one-person app, so replies aren’t instant — but every message is read.
Purchases and refunds
Apple processes every purchase. Restore one from Settings → StreamAscent Pro → Restore Purchases; request a refund at reportaproblem.apple.com.